Kfc Pakistan

KFC Pakistan

 | Business Challenge|
KFC Corporation, based in Louisville, Kentucky is a  favorite global chicken restaurant chain, with 11,000 restaurants in more than 80 countries and territories around the world, where approximately eight million customers atomic number 18 served everyday.
KFC Pakistan operates 30 restaurants around the country, with 14 outlets in Karachi. In view of the change magnitude outlets in the city, the need was felt to link all the outlets on one network. Additionally, due to increasing consumer demand, it was felt necessary to show home delivery services as well.
 | Solution|

KFCs requirements clearly pointed to the need for a local partner who could phone both these areas simultaneously, at the same time ensuring round-the-clock support. Arwen technical school (Pvt.) Ltd., with its focused business lines of Consulting, Outsourcing and Technology, became KFCs partner of choice later a mutual agreement was reached in 2003.



Arwen Techs solution provides KFC with: | Call center facility and infrastructure|
| localize Delivery software|
| Comprehensive reporting solution|
| degree centigrade% maintenance of hardware, software and network|
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Arwen Techs arise involved connecting KFCs outlets in Karachi via a DSL familiarity and also linking them to the head office. Customers roaring KFC have their calls directed to the call center at Arwen Techs premises. This facility is power by technology from Avaya. 20 Customer Service Representatives (CSRs) are available to receive calls. CSRs take the ordering and coordinate electronically with the respective outlet, at the same time recording the order in the database through the call centers narrate Delivery software. KFCs Karachi head office receives a fooling update of their CSR performance and call reports. Additionally, they can retrieve sales and financial reports as and when needed.| |

 | KFCS Advantage|

KFCs customers have benefited vastly from the home-delivery...If you want to get a full essay, order it on our website: Orderessay



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