Orientation and Training
University of Phoenix
MGT/210 Supervision and leashership
April 29, 2012
The knowledge syllabus for newly hired sales associates at Andersens department Stores exit consist of a three-day orientation and pedagogy session. The program will cover company story, comprehensive and hands-on training of the hard cash register system, customer service and satisfaction, and product knowledge. The training will utilize classroom, vestibule, on the job and computer-assisted training techniques.
Objectives
Upon successful completion of the training program our new associates will cave in:
Understanding of our customer service and satisfaction policy
merchandise cable length knowledge and cross selling techniques
Comprehensive use of the cash register system
The following table will outline the cadence slots for each day, followed by a detailed description.
| |8AM to 10AM |10AM to 12PM |12PM to 1PM |1PM to 3PM |3PM to 5PM |
| mean solar day two |Review/Hands On Cash |Computer assisted |Lunch |Computer Assisted |Breakout Groups / |
| |System |Product Review | |Product Review |Product Review |
|Day Three |Observation on sales |Customer attend |Lunch |Customer Service |Review |
| |floor | indemnity Review | |Role Play |Q&A with Sales Lead |
Day One
The first section of day one will consist of icebreakers to ease the new associates in to the day. A phonation from human resources will lead the new associates through the account statement of Andersens, followed by an overview of expectations, time keeping, dress code and benefits. Providing a history of Andersens will allow the...If you want to get a full essay, order it on our website: Orderessay
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