EVALUATION
From the information given, it seems that confederacy Q has a
negative attitude towards social responsibility. companion Q has begun to
try to the necessarily of its customers, and is attempting to address those
necessitate by supplying the sought after products. However, it seems that
friendship Q is selective in which customers needs it will address. By
closing two stores in laid-back crime rate, or in other words, lower income
areas, they nurture sent the message that they appeal only to a more than
affluent crowd. Also, party Qs only concession to ever-changing policies
is to begin carrying high margin, or high cost, products at every of its
stores.
keep company Q has in any case set a bad source for trust within the
company. It has effectively labeled its employees as thieves. In all
relationships, trust is a two elan street. If company Q cannot trust its
employees, how can they expect their employees to trust the company?
Company Qs management seems to have forgotten that its employees
are also members of the community, and that they have friends and
relatives who are members of the community, and are effectively its
client base.
RECOMMENDATIONS
Company Q needs to implement an ethics program.
If managers
and employees work together to physical body a relationship of trust and pride
in the company that they work for, it will go a long way towards
eliminating the possibility of theft.
Once the trust factor is resolved, company Q needs to seriously
take the time to talk to the customers that frequent separately of its stores in
the disparate areas of the city. They need to figure out which products
proper the physical needs and financial ability of their constituents in
the different areas. The cookie cutter approach of carrying all the same
products, in all of its stores, will leave some of its customers feeling bid
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