Paid to Complain

PAID TO COMPLAIN For years, the popular adage the customer is always ripe has prevailed in retail markets. I am sure it is a very good business model and it has proved to be productive over the years. Times have changed; I bet people be less honest than they used to be. c atomic number 18 whatever other business motto, the customer is always dear was successful in the past, it needs to be modified, due to the detail that times have changed and so have the intentions of customers. I reach for one of the biggest national retail pharmacy chains. Pharmacy associates are well trained to be courteous and provide keen customer service. M either a time, the pharmacy goes extra miles in making sure customer needs are contented promptly and professionally. It becomes really frustrating when many customers do not reciprocate the mutual respect and honesty that is expected. Some customers advisedly try to find any faults and exploit it so as to receive some reward from the company. The pharmacy hardly does any investigation as to the validity of the customers complains but immediately detainment out a reward and apologies to the complainants. Retail pharmacies focus more(prenominal) on rewarding customers as they provide gifts for customers complaints. This policy encourages speculative behavior due to the fact that customers take undue value of it.

In essence, the companys aim is defeated because these gifts are intended for instances where patients experienced poor customer service or processing errors on the part of the pharmacy. It ought to be a scheme to keep them as loyal customers. If a child misbehaves, you do not offer the child a cookie as a reward of his or her bad behavior. It also applies to any pharmacy chain that adopts this trend of providing gifts for unnecessary customer complaints. This is a mystery that is hard to explain; why do customers get paid over issues that have already been resolved at the pharmacy? On a certain Monday, several months past at about 3:00... If you want to get a full essay, order it on our website: Orderessay

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