Mgt501 - Mgmt. And Org. Behavior

IntroductionThe recent rapid development of engineering has brought substantial changes to almost all aspects of people s daily routines and it includes the subject areaing environment and work complex body parts , policies , procedures and the entire system . The Telebank Call Center is one of the organizations which unified technology into its working structures to achieve its own goals and reasons for existingThe combination of this bare-ass technical system with the traditional mixer systems in the organizations or the combination of people and technology are now cognise as socio-technical system .

The phrase socio-technical br systems indicates the view that technology is not used in a deterministic formulate but rather is chosen and combined with specific social and organisational strategies in controlling production (Callaghan , 2001 ,1Organizational StructureThe Telebank Call Center s organisational structure is still traditional in terms of the fundamental principle of organizational structure specifi pressy in areas such as chain of hold in , potency and span of control . The organisational structure is flat , with three basic categories - CSR , team draw and call centre manager (Callaghan 2001 ,3 . But still , this involves the chain of command from the call center manager down to the team leadership and finally to the CSR s Authority within the workplace also necessarily flows through this chain of command . The basic cells are calm of teams of twelve who are handled by a team leader while the manager has the over all responsibility and authority of the teams under him /herEven if the research analysis argues...If you want to get a full essay, order it on our website: Orderessay

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